Customer Success Associate

About AlisQI

AlisQI is the no-code Quality Management Software for manufacturers. We empower manufacturing companies to transform their operations with easy-to-implement, highly flexible, cloud-based software. Our integrated approach to Quality Management allows manufacturers to grow a Culture of Quality, unlock their factory’s full potential, become smart and more profitable.

We are looking for people that, like ourselves, are smart, pragmatic, direct and on a mission!
We value diversity in all its forms and explicitly invite women, people from all ethnic backgrounds, and professionals from all walks of life to apply.
Read more about our core values.

About the Role

AlisQI prides itself on a happy and loyal customer base. Our customers describe our platform as intuitive and straightforward, but behind that simplicity lies our commitment to supporting them from day one and helping them succeed at every step.

To continue delivering great customer experiences, we are looking for a Customer Success Associate. This is an early-career role designed for someone who wants to build their career in SaaS or pivot towards Customer Success. You’ll be at the heart of the customer journey: welcoming new users, guiding them through onboarding, and making sure they feel supported whenever questions come up.

This isn’t a “follow the script” type of job. We are re-shaping our processes, investing heavily in AI and automation along the way. You’ll have the chance to experiment, suggest improvements, and grow fast, both within the role and into future opportunities at AlisQI.

As our new Customer Success Associate, you will:

• Welcome and guide new customers through setup, configuration, and training.

• Be the first point of contact for support questions, from troubleshooting to “how do I…?”

• Build trust with users at all levels, from plant-floor operators to managers.

• Share best practices, tips, and workflows that help customers get more out of AlisQI.

• Spot opportunities for customers to expand their use of the platform, and pass them on to the commercial team.

• Act as the “voice of the customer,” feeding insights back into our Product and CS teams.

• Contribute to team projects like customer education, events, and process improvements.

• Explore AI-powered ways to make both your own work and our customers’ work more efficient.

The role is weighted toward Support initially (60%), with the remaining 40% dedicated to Onboarding and training. This is intentional as we want to build a strong product knowledge but it will evolve as we grow.

About you

We think you’ll do well here if you:

• Have some experience in customer-facing jobs

• Are curious and resourceful: you don’t need all the answers, you like figuring things out.

• You are comfortable asking for help.

• Have an interest in AI, automation, and new technologies.

• Are empathetic: you genuinely care about customers and their success.

• Are comfortable working independently in a remote-first team.

• Speak fluent English; Dutch is a plus, and other European languages are also valuable.

• Are based in Europe (NL preferred).

What we offer

We are independent thinkers and expect our team to be independent as well. We strive to continuously improve ourselves and are always experimenting with technologies. 

• We are a remote company, so you work from home, but are constantly in touch with the team through Slack and Teams. 

• We meet twice a year in person to socialize and celebrate our achievements together! We also have a monthly work together day for those living in the Netherlands. 

• As we are growing, there will be plenty of opportunity to learn and venture into new areas, guided by experienced leaders and seniors.

• Our customers operate in different time zones, so some flexibility in work timings is expected (and returned)

• We would love it if you were better at stuff than we are. Help us bring AlisQI to its next level of growth! 

• We provide competitive compensation and pension scheme.

• Access to OpenUp, the mental health and wellness platform

• You’ll receive everything you need for a comfortable home office

• We provide an education budget because we want you to keep growing, attend events and conferences, and improve your skills. 

Recruitment process

1. Chat with Elena (Head of Customer Success) to better understand your background, career plan and answer any questions you may have (45 min.) 

2. At home challenge to evaluate your skills and give you a taste of what working at AlisQI would look like (~ 2 hours) 

3. Functional interview with Ciara (Support Lead) and a Senior Solution Lead to debrief your challenge, dive deeper into the role expectations and give you an opportunity to ask your questions. (1 hour)

4. Chat with some of your direct colleagues and managers and discuss work culture and expectations. (30 min.) 

If you’re selected, we’ll contact you with an offer 🥳