Technical Customer Success Manager(AI-Driven)

About AlisQI

At AlisQI, we’re transforming how manufacturers manage Quality. Our platform helps teams digitise processes, analyse data, and continuously improve how they work.

We keep growing and we’re evolving how we deliver on customer outcomes: combining strong customer interaction with AI, automation, and smarter ways of working.

We’re looking for people who are thoughtful, practical, and take pride in doing meaningful work.
We know great people come from many different backgrounds and experiences. We especially encourage women, people from underrepresented groups, and career switchers to apply, even if you don’t meet every requirement.
Read more about our core values.

About the Role

AlisQI prides itself on a happy and loyal customer base.
Our Customers describe our platform as intuitive and straightforward, but behind that simplicity lies our commitment to supporting them from day one and helping them succeed at every step.

To keep improving on our promise we are looking for a new colleague to join us and help the team scale: your primary responsibility is to successfully onboard and support our customers, making sure they get value from AlisQI quickly and consistently.

We have our processes but we know we can always improve so we’re looking for someone who doesn’t just execute, but naturally looks for better ways of working.
As you learn the product and work closely with customers, you’ll identify patterns, recurring questions, and inefficiencies, and use AI and automation tools to improve how we deliver onboarding, training, and support.

This means you won’t just handle tasks, but actively contribute to improving and scaling how we work as a team.

What You’ll Do

Onboarding

• Guide new customers from kickoff to go-live

• Help configure the system and deliver clear, practical training

• Ensure customers can confidently use the product in their daily work

Customer Support

• Support customers with questions, issues, and configuration challenges

• Identify gaps in product usage, documentation, or understanding and help bridge them

• Keep customers engaged, informed, and moving forward

Improve & Scale Delivery (AI + Tools)

• Identify recurring customer questions, workflows, and friction points

• Use AI and automation tools to improve how you handle support, training, and onboarding

• Turn repeatable work into structured solutions (guides, templates, workflows)

• Test new approaches and continuously improve how we deliver as a team

About you

You genuinely enjoy seeing your Customers and Team succeed.
You take ownership of your work and follow things through: if something needs to get done, you make sure it happens.
You’re not someone who enjoys repeating the same task over and over without questioning it.
You naturally look for better, smarter ways to do things and are onboard with using AI technologies to improve your day-to-day work.
You want to build a career and invest in your growth.

We think you’ll do well here if you:

• Truly care about Customers' outcomes and experience

• Are a strong communicator and can explain things clearly

• Are curious and structured: you like understanding how things work and improving them

• Are technically minded: you can work with systems, configurations, and tools

• Are proactive: you take initiative, test ideas, and improve things

• Enjoy being hands-on and build new processes

• Want to experiment and craft your ideal role in a supportive team environment.

• Thrive in a remote-first environment, managing your own priorities while staying closely connected to your team.

• Speak fluent Dutch and English.

• Are based in Europe or USA (NL working hours)

Bonus if you:

• Have experience or exposure to a Manufacturing environment

• Have experience in AI tools or automation workflows

What we offer

In AlisQI, we encourage ownership and initiative but you won’t be figuring things out alone: we collaborate closely as a team and continuously improve how we work, including exploring new technologies.
This is what you can expect from joining the team:

• A true remote-first company, but with strong team connection. Real trust and respect are at the core of every relationship.

• We value in-person meetings too so we have monthly get together for the team based in the NL and all-hands event organised twice a year for the whole company.

• We keep growing and investing in people, and we have plenty of opportunity for progression.

• As our customers operate in different time zones, we expect some flexibility in work timings which is returned to support your lifestyle

• We provide competitive compensation and pension scheme.

• You’ll receive everything you need for a comfortable home office, and as we value mental health and wellness, we include access to OpenUp in your resources stack

• We provide an education budget because we want you to keep growing, attend events and conferences, and improve your skills. 

Recruitment process

1. Chat with Elena (Head of Customer Success) to better understand your background, career plan and answer any questions you may have (~45 min.) 

2. At-home challenge to evaluate your skills and give you a taste of what working at AlisQI would look like (~ 2 hours) 

3. Functional interview with Elena, Ciara (CX Lead) and/or another leader to debrief your challenge, dive deeper into the role expectations and give you an opportunity to ask your questions. (1 hour)

4. Chat with some of your direct colleagues and managers and discuss work culture and expectations. (30 min.) 

If you’re selected, we’ll contact you with an offer!